The Solution

By partnering with Form.com to create a mobile forms solution, the QSR chain transitioned to fully electronic, customizable audits that workers access on tablets and computers. The data from the audits now feeds into a central Dashboard that provides rich insights into trends at a glance.

The transition from paper-based inspections to the Form.com solution helped this customer streamline the audit process. The new solution delivered several operational benefits, including:

• Eliminated the chain’s reliance on third party audits, resulting in a $930,000 savings over the previous year
• Empowered a field support team with the tools to train restaurants in food handling safety and decrease potential issues
• Significantly reduced training time because the inspection tool intelligently walked inspectors through forms
• Implemented KPI reporting to easily see trends, gaps, and top/bottom performers