Our Privacy Policy explains the principles we apply in the collection, processing, and storage of your information. The Cookie Policy specifically describes how we, our partners, and the users of our services deploy cookies, in addition to how you can control them.
Please note that if you choose to subscribe to our subsidiaries’ or affiliates’ services mentioned on our website and visit their websites, collection of cookies will be governed by the applicable cookie policies located on their websites.
Reference Documents
- A.18.1.3 Protection of Records, ISO/IEC 27001:2013 standard;
- General Data Protection Regulation
Controlling Cookies
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To opt out of cookies on FORM websites (form.com, keysurvey.com, keysurvey.co.uk and keysurvey.fr), please follow the below instructions:
- If you are a first-time visitor from an EU member state, you will be prompted with the option to accept or decline cookies. Your choice will be remembered for 30 days. After 30 days, you will be prompted again.
- If you are not a first-time visitor or if you previously accepted cookies and you wish to change your selection, you must delete your browser’s cookies. For more information on deleting your browser’s cookies, go to https://www.aboutcookies.org/how-to-delete-cookies. After you have deleted your browser’s cookies, if you enter a FORM website again, you will be prompted to accept or reject cookies.
Notices on Online Behavioral Advertising (“OBA”) and “Do Not Track” Technology
We process cookies to deliver our interest-based advertising notice and provide users the ability to accept or decline their usage. Third parties or we may place or recognize a unique cookie on your browser when you visit our websites to serve you targeted advertising (also referred to as “online behavioral advertising” or “interest-based advertising”). Our opt-out tool sends “Do Not Track” signals to companies to not use your browsing behavior to provide interest-based advertising by setting their opt-out cookie in your browser.
When you accept or decline, ad network set usage session cookies to honor your preferences if you choose not to receive interest-based advertising. To opt-out of targeted advertising that is provided to third parties and us, clear your cookies on your browser. Clearing your browser’s cookies removes all cookies, including the opt-out cookies set by the companies. You must re-establish your preferences by accepting or declining usage.
Our cookie only knows your current status of preferences and does not reflect the current state of cookies on your browser from other websites. To learn more about targeted advertising and advertising networks, please visit the opt-out pages of the Network Advertising Initiative, here, and the Digital Advertising Alliance, here. To learn how to manage privacy and storage settings for Flash cookies, click here. Various browsers may also offer their management tools for removing HTML5 local storage.
To learn more about targeted advertising and advertising networks, please visit the opt-out pages of the Network Advertising Initiative
here, and the Digital Advertising Alliance
here. To learn how to manage privacy and storage settings for Flash cookies, click
here. Various browsers may also offer their management tools for removing HTML5 local storage.
Effective November 1, 2023
The Cookie Policy for Form Respondents describes how we and our partners deploy cookies, in addition to how you, the respondent, can control them during the process of providing responses within the applicable forms and surveys.
You’ll find cookies set by app.form.com and app.keysurvey.com during the completion of the forms/surveys below, along with their purpose, type, and time.
Strictly Necessary Cookies
These cookies are necessary for the form/survey to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which refer to a request for services, such as filling in forms/surveys. These cookies do not store any personally identifiable information.
| Cookie Name |
Domain |
Type |
Description |
Expiration |
| refresh |
app.keysurvey.com
app.form.com |
First-party |
Used when working with save, next, back buttons and page navigation. Notifies the server when it is necessary to record data. |
Session |
| VisitorID |
app.keysurvey.com
app.form.com |
First-party |
Links your browser visit and form/survey url and other details of work with form (date & time, etc.). |
33 days |
| JSESSIONID |
app.keysurvey.com
app.form.com |
First-party |
Necessary in a session when participants are working in forms. |
Session |
| Respondent |
app.keysurvey.com
app.form.com |
First-party |
Used to control access of the respondent to an existing completed or incomplete form response. |
30 days |
| access_token |
app.keysurvey.com
app.form.com |
First-party |
Authorization token to be able to get info from server (by API) for logged-in portal user. Actual only for portal voting. |
1 day |
Performance Cookies
These cookies allow us to track visits and traffic sources so we can measure and improve the performance of our app. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our app, and will not be able to monitor its performance.
| Cookie Name |
Domain |
Type |
Description |
Expiration |
| _ga |
app.keysurvey.com
app.form.com |
First-party |
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in the app and used to calculate visitor, session, and campaign data for the app analytics reports. |
2 years |
| _gat_UA-24527155-1 |
app.keysurvey.com
app.form.com |
First-party |
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
1 minute |
| _gid |
app.keysurvey.com
app.form.com |
First-party |
This cookie is set by Google Analytics. It stores and updates a unique value for each page visited and is used to count and track pageviews. |
1 day |
Controlling Cookies
Respondents may wish to restrict the use of cookies or completely prevent them from being set. They may decline the collection of cookies by making the appropriate cookie choice upon the receipt of the form/survey, if the cookie choice ability was set by the admin. If the cookies are declined by the respondent, only the necessary cookies will be recorded to support the correct functioning of the form.
