Effective Date: March 30, 2020 // Download PDF version here.
For the processing of personal information transferred from the European Union to the United States, WorldAPP, Inc participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. WorldAPP, Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
WorldAPP is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. WorldAPP complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, WorldAPP is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, WorldAPP may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
WorldAPP collects information from individuals who visit www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com websites, individuals who register to use our websites and companies who obtained personal information in accordance with applicable laws and make it available to us by means of using our services and products (hereinafter “you” or “Customer”).
When you register, WorldAPP collects your name, company name, title, phone, and e-mail address when you request product information or support from WorldAPP. If you register for an account on www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and form.com, we will also collect the username (your e-mail address by default) and password you create for your account.
When you purchase services on www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and form.com, WorldAPP collects your first name, middle name, last name, phone, e-mail, company name, address.
When you subscribe to our blog, WorldAPP collects your e-mail address.
WorldAPP may also collect personal information under the direction of its Customers. When the personal information is electronically submitted by our Customers to www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com for hosting and processing WorldAPP will not access, review, check, share, distribute, or reference any such personal information except as provided in the Agreement with the Customer, or as may be required by the legal regulations.
When we collect personal information under the direction of our Customer we have no direct relationship with the individuals whose personal data we process. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly.
We use personal information in the normal course of our business to perform the services you and our Customers request.
We use the information we collect from you to automatically pre-populate some variables in applications, specifically:
We also use the information we collect from you and our Customers during the period of your/our Customer’s subscription and for up to 2 months after the request/subscription expiration to periodically send you/our Customer WorldAPP related e-mail communications that contain application hints/tips, corporate news and updates and/or invites to webinars/training sessions.
Our e-mail notification system stores your e-mail addresses on our server in a secured location. These e-mail addresses are kept on the server for tracking and click notification purposes. Much like form data, these addresses are yours, not the property of WorldAPP. Our Customer Support team may examine these lists for support and troubleshooting purposes. WorldAPP will never use or sell these e-mail addresses to anyone; any attempt to access your e-mail addresses without your authorization will be prosecuted.
When you provide your e-mail address to receive WorldAPP newsletters we will only use your e-mail to send the newsletter to you. You may opt-out of receiving WorldAPP newsletters at any time by following the instructions provided with it, updating your user profile, or by sending us an e-mail. We will make sure to process your request within 10 business days.
We also use aggregate information to determine what is of interest to our users as a group, and thereby improve our website.
We may transfer personal information to companies that help us provide our information, products or services to you, such as (agents, service providers, consultants). For instance, we may use e-mail service providers to send out e-mails on our behalf, and a payment processing company to bill you for services. We only share the information we collect with the third parties for the purposes of providing that service. Transfers to subsequent third parties are covered by the service agreements with our Customers. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
WorldAPP will not attempt to read your form results at any time unless explicitly instructed to do so by you. We do not own the contents of the data for your form. WorldAPP will only have access to your forms for purposes of backup and troubleshooting. When WorldAPP receives your form results, we will store them in a secure location. We will only allow your form results to be downloaded directly into your desktop software. WorldAPP has extensive security measures in place to protect your results while stored on our servers and we will prosecute any attempt to access this information without authorization.
We determine the personal data retention period on the basis of kinds of personal data processed and the potential risk of harm from unauthorized use of the personal data.
We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customer. WorldAPP will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will retain information derived from cookies or other tracking technologies for a reasonable period of time starting from the date such information was created.
Cookies (or similar technologies) are used by WorldAPP and our partners, affiliates, analytics or service providers, including Google, HubSpot, Outreach.io, Capterra, Bing, LinkedIn, and AdRoll. Cookies are small files produced by websites you visit which store information on the device you are using as you navigate the web pages.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We process personal information for the purpose of providing the service for which the Customer has engaged WorldAPP, to comply with our internal policies and legal requirements regarding records keeping, to comply with any contractual obligations connected to the services provision, to develop and improve our websites, handle your requests, to comply with our legal obligations and satisfy our legitimate interest in prevention of fraud, misuse of services, money laundering, enhancement and growth of our business, to ensure physical security, IT and network security, to comply with judicial proceedings, court orders and other official rulings.
The lawful basis for collecting and processing your personal information will depend on the type of personal information collected and purposes of its processing. Depending on the circumstances, WorldAPP may rely on the following lawful basis of your personal data processing:
When processing personal information transferred from the European Union, we rely on the EU-U.S. Privacy Shield Framework (for transfers to the United States), use standard contractual clauses approved by the European Commission, implement other means for ensuring adequate safeguards, or obtain your consent. You can receive more detailed information regarding the protection given to your personal data when it is transferred outside the European Economic Area (including a sample copy of suitable safeguards or information regarding where they have been made available) by contacting us.
By using our website and providing us with your personal data, you consent to your personal data transfer to the United States and other countries outside of your jurisdiction in which we operate.
In the event that you do not consent to WorldAPP processing your personal information, WorldAPP may not be able to deliver the contracted services with you.
WorldAPP’s representative in the EU is Designlogic Limited, The Square, Basing View, Basingstoke, Hampshire, RG21 4EB UK.
You can reach the Data Protection Officer at firstname.lastname@example.org or (781) 849-8118.
Upon request WorldAPP will provide you with information about whether we hold any of your personal information.
You have the following rights regarding your personal information:
You can fulfill the above-mentioned and other rights you have regarding your personal information by making the change on our member information page or by e-mailing our Customer Support at email@example.com, by contacting us by telephone (781) 849-8118 or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
You also have a right not to be subject to automated decision-making, including profiling, which produces legal effects or significantly affects you. WorldAPP does not have automated decision-making on its websites at the moment.
Where we process your Personal Data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
WorldAPP acknowledges that you have the right to access your personal information. WorldAPP has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data, or exercise the other legal rights, should direct his query to WorldAPP’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
If you are a California resident, you have the following rights regarding your personal information under the California Consumer Privacy Act (“CCPA”), which went into effect on January 1, 2020.
Right to know what personal information we collect about you and the purposes of that collection
Right to know how your personal information is used
Right to know with whom we share your personal information
Right to know whether any of your personal is sold
We do not share, sell, rent out, or otherwise willfully disclose your personal information.
Right to access, request, and receive the personal information
You have the right to request which personal data was collected about you and receive a copy of such information. We will disclose and deliver the required information to you in the manner described in the CCPA after receiving a verifiable request from you.
Right to “Opt Out of Sale” of your personal data
We do not sell your personal data to third parties and do not offer an “opt out” mechanism.
Right to request deletion of your personal data
You have the right to request deletion of your data from our systems to the extent provided by the CCPA. Please contact us at (781) 849-8118 or send an e-mail to firstname.lastname@example.org to request deletion of your data.
We will not discriminate against you for exercising any of your CCPA rights. For instance, we will not deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits, or impose penalties; provide you a different level or quality of goods or services; suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Please Contact Us if you have any further questions regarding your rights under the CCPA.
Any information collected and processed by WorldAPP is treated with the utmost confidentiality. WorldAPP will not share, sell, rent out or otherwise willfully disclose any personal information gathered from Customers. We will make no public release of any personal information that is collected through our proprietary form tool. All company-specific information gathered through www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com will be the property of the Customer.
The security of your personal information is of great importance to WorldAPP. We use various kinds of technical, physical, electronic, and administrative security mechanisms that are designed to protect your and our Customer’s data from loss, damage, deletion, misuse, unauthorized access, disclosure or alteration.
If you choose to upgrade your account on www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com via logging into your account. You do so over a secure connection utilizing Secure Sockets Layer (SSL). This ensures that your personal information is not at risk. All transactions are executed with VeriSign technology, a web-based transaction management tool. When you register with us or log in to our website, you can use a secure connection, ensuring that no one can steal your username and password, and use that to access any other information about you.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send e-mail us at email@example.com.
WorldAPP does not target its website to children, and we will never knowingly collect personal information from children. If you have information that your children or any children under your care have provided us with information without your consent, please contact us at firstname.lastname@example.org. If we become aware that a subscriber is under the age of 16 and has registered, we will remove their personal information from our files.
By using www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and form.com, you represent and warrant that you are not under 16 years of age.
WorldAPP will review the submitted request and assign it a tracking number. WorldAPP will then respond to you, acknowledging receipt of the request, and outline the next steps in the process.
To help WorldAPP more effectively respond to your requests, please provide us with any supporting material that would be useful in the investigation:
The information Customers share with WorldAPP as part of this process is kept confidential within WorldAPP and will not be shared with third parties without the Customer’s permission.
If the case has been confirmed, WorldAPP will work to investigate and validate the reported incident or vulnerability. WorldAPP classifies any and all confirmed privacy and security incident reports as Critical and aims for a maximum of one business hour initial response time. If additional information is required in order to validate or reproduce the issue, WorldAPP will work with the Customer to obtain it.
In the event that violations of WorldAPP Privacy and/or Security Policy are discovered, WorldAPP will immediately seek a solution to the violating actions.
Upon completion of the investigation, information on the resolution will be delivered to the Customer.
The individual has a right, under certain conditions, to invoke binding arbitration or lodge a complaint with a supervisory authority.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name on the www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com sites. If you want your testimonial updated or removed, please contact us at (781) 849-8118 or send an e-mail to email@example.com.
WorldAPP is authorized to make descriptive references to Customer's company name and URL on www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com websites and collateral promotional materials. All references to Customer's name and URL will insure the benefit to the Customer. If you want your company name and URL removed please contact us at (781) 849-8118 or send an e-mail to firstname.lastname@example.org.
If you choose to use the www.worldapp.com, www.keysurvey.co.uk, www.keysurvey.com, www.keysurvey.fr, fr.form.com and www.form.com referral service to refer a company to our website, we will ask for your contact's name, phone number and e-mail address. We will attempt to contact the referred company using the data you provided. WorldAPP stores this information for the purpose of sending contact e-mails and tracking the success of our referral program. If we are contacting you because your e-mail address was submitted to us via our referral service and wish to request your e-mail address no longer be used by us, you may do so by contacting us at (781) 849-8118 or e-mail us at email@example.com.
We use live chat to assist you with any product or service-related questions or if you need support/technical assistance. In order to provide you with support, our live chat support agents will ask you for personal information such as name and e-mail address. If our live chat is offline, we will collect your name and e-mail address so that we may reply to your request later.
The information we collect is never sold, rented out, leased, traded, swapped, marketed, exchanged, bartered, distributed, or disclosed in any way. WorldAPP and its users agree to never initiate any SPAM e-mailing. WorldAPP anti-spam policy falls in compliance with US CAN-SPAM Act of 2003 S. 877
We partner with a third party to either display advertising on our website or to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
You can log in to our website using sign-in services such as Salesforce.com or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and e-mail address to pre-populate our sign up form. Services like Salesforce.com give you the option to post information about your activities on this website to your profile page to share with others within your network.
We will list you in our publicly accessible member directory when you become a new member in our community forums. If you wish to request removal of your information from our directory, you can contact us at firstname.lastname@example.org.
If WorldAPP is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We encourage you to periodically review this page for the latest information on our privacy practices.
You can also send your request by mail:
222 Forbes Road, Suite 303
Braintree MA 02184