FORM MARKETX + CUSTOMER IMPACT

Third-Party Merchandising for CPG & Retail

Get a world-class field team with FORM MarketX and Customer Impact. We’ve paired a highly-trained merchandising workforce with the world’s top field execution app to give brands full-market coverage, instant insights, and more flexible ways to do great work.

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A PROFITABLE PARTNERSHIP

Expand your team instantly.

Customer Impact reps use FORM MarketX—the leading mobile solution for task management, image recognition, and reporting—for in-store execution to get real-time insights into market share, merchandising, and more. The best part? Customer Impact reps can be deployed immediately, executing tasks when and where you need them.
4.8/5

FORM MARKETX + CUSTOMER IMPACT FIELD TEAM

Get an instant mobile workforce.

Visit more stores, faster. Customer Impact has coverage in 100% of US markets with over 100,000 full-time reps who are expertly trained in merchandising and retail execution. We expertly complete merchandising, fulfillment, retail audit, seasonal surge, and other high-value tasks for the world’s top brands.

FORM MARKETX + CUSTOMER IMPACT FIELD TEAM

Win market share with real-time insights.

As Customer Impact reps capture data in-store, get real-time reporting to improve placement, pricing, promotions, and assortment. Ensure compliance on your top programs and close execution gaps in the last 10-feet of the customer journey. Plus, Customer Impact’s in-house QA team reviews every store visit for quality and accuracy.

FORM + CUSTOMER IMPACT

On-demand labor
optimized for growth.

100,000

National Retail Specialists

100%

U.S. Markets Served

100%

Custom Staffing Model

Drive Merchandising & Marketing

Customer Impact's retail execution teams use the FORM MarketX mobile app to audit stores and compete merchandising tasks--providing real-time visibility into execution.

Improve the Customer Experience

Customer Impact can quickly identify and document areas of strength or opportunity and produce actionable insights at the market, district, or location level.

Gain Competitive Intelligence

Customer Impact identifies threats and opportunities across markets by gathering real-time insights into performance across locations.

FORM MARKETX + CUSTOMER IMPACT FIELD TEAM

Outpace competitors on the ground.

Leverage Customer Impact merchandisers to quickly detect out-of-stocks, shelf share, planogram compliance, POP execution, and more. Expert reps can be deployed quickly to tackle challenges in your accounts so you can adapt programs dynamically and pull ahead of competitors. 

FORM MARKETX + CUSTOMER IMPACT FIELD TEAM

Track merchandising without leaving the office.

Ensure your programs are executed perfectly across locations with real-time photo reporting with PhotoWorks–the industry-leading photo reporting solution for CPG and Retail. Review, analyze, sort and share images instantly.

Retail Audits

  • Display verification
  • Planogram compliance
  • Price checks
  • Code Date checks
  • Out of stocks
  • Promotional materials
  • Competitor activity

Merchandising

  • Display execution
  • Clip Strip / POP placement 
  • Product rotation / Pull-ups
  • Out-of-stock / Inventory check
  • Re-stock / Order placement
  • Brand Ambassadors
  • Seasonal surge support

Emerging Brands

  • Expand coverage and reach
  • Gain visibility in every store
  • Ensure product quality & availability
  • Educate department managers about product information

Fulfillment Logistics

  • Kitting and assembly
  • Ship directly to Field Reps
  • Ship to store
  • Inventory management
  • E-commerce
  • Storage

Quality Assurance

Customer Impact’s in-house QA team reviews every field visit by CI reps. Reporting that does not meet our high standards will not be accepted.

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See it all in action.