It’s true—users love us! In late 2021, FORM was recognized by G2 in its end-of-year software report, earning 19 awards across the Enterprise, Mid-Market, and Small Business categories based on user ratings of our mobile solutions for field execution.
G2 is an industry-leading peer-to-peer review site and marketplace that aggregates user reviews for business software to inform purchasing decisions for businesses, investors, and analysts. The site offers over 1.5 million reviews on 100,000 products and services and provides an unbiased look at some of the most innovative and transformative technologies available today.
The G2 2021 Report was a great achievement at the end of a landmark year for FORM. We acquired and merged four of the top companies for mobile task management and field execution software to create the world’s first Digital Assistant for the Frontline. Receiving recognition after a year of transformation and growth is significant, especially because it came from our users.
“We’re proud of the work our team has done to deliver value to our customers every day, and that’s reflected in these 19 awards, as well as in our 98.6% CSAT score this year,” says Jeff Wong, Chief Customer Officer at FORM. “We’re grateful to all of the G2 users for their feedback and support, and our team can’t wait to find new and innovative ways to serve our customers in 2022.”
Some of the most notable G2 FORM received included:
- Leader (Overall)
- “Users Love Us” (Overall)
- Best Meets Requirements (Overall)
- Best Support (Enterprise & Small-Business)
- High Performer (Enterprise, Mid-Market & Small-Business)
- Best Usability (Mid-Market)
- Easiest to Use (Mid-Market & Small Business)
“The fantastic G2 user reviews from the 2021 Winter Report speak not only to the power of our solutions, but also to the dedication and excellence of our customer support and enablement teams,” says Ali Moosani, CEO.
As one user on G2 put it, FORM MarketX is the “ideal tool to track performance and productivity for field staff. It can be customized to work in both B2B and B2C segments. The support from the team is exceptional. They really try to understand our business and what we are trying to accomplish before implementation.”
We know that every day we have to work hard to earn our customers’ trust by helping them drive great execution everywhere. Until the next G2 report is out, that’s what we’ll be up to.