Imperial Distributors is the recognized leader in distribution and merchandising of non-food, health and beauty care, and general merchandise products to supermarkets on the East Coast, the mid-Atlantic, and portions of the south.
Imperial Distributors’ 350-person service team is in the field every day, helping stores optimize their product sales. However, the team was using hand-written store audits which had to be keyed into a spreadsheet at a later time.
This manual, time-consuming process forced the team to repeat steps and kept data siloed in paper forms and spreadsheets. It was difficult to retrieve real-time information for store managers or customers, and it was next to impossible to see trends or compare performance over time.
Imperial Distributors needed a dynamic system of record to audit the conditions in customers' stores and connect that data with the appropriate follow-up actions. Their ideal solution would give them the tools to understand customer trends, reduce in-store issues, and drive product sales.
Key goals included:
Form.com created a solution for Imperial Distributors that makes audits faster, more connected, and much more efficient. Equipped with an app for mobile devices, field auditors can quickly and easily audit for compliance, communicate issues, and make corrections. Each form dynamically responds to conditions in the field, shaping the information that auditors record and making it richer, more accurate, and fully actionable.
Now, filing a report is as simple as filling out a form and syncing their tablet. Additionally, team members can include photos within their audits. For example, when they perform a merchandising reset, they receive an in-app prompt to send back photos of the completed project. If they are working with a retail partner to introduce a new item, they can take pictures of the potential placement locations or draw notes onto an image to suggest changes.
The Imperial Distributors team can now capture data and immediately put it into action. Team members and managers can retrieve and share information, send meaningful reports to customers, and unlock deep insights—all in real time.
Not only do we expect this partnership to further streamline internal operations, but we’re also excited to leverage the flexibility and value of the Form.com platform to find new and interesting ways to communicate with Wendy’s restaurant operators and affect change on a restaurant-by-restaurant basis. From there, we can dig deeper into the data to find even more ways to delight our customers as a system.
- Derek Potter, Director of Operations, Imperial Distributor, Inc.