Continuous Improvement Leads to Operational Excellence

To promote continuous improvement of a franchise restaurant location, operational leaders must be able to efficiently collect and effectively learn from data. By adopting mobile data collection technology, managers can get a better picture of their team’s current knowledge, performance, and responsiveness, allowing them to make data-driven decisions on optimizing execution and achieving operational excellence.

Stimulating Continuous Improvement

The concept of continuous improvement is an approach to problem-solving that involves a constant reassessment of performance combined with a measured, strategic process of working toward perfection. One of the core principles of continuous improvement is that decisions must be made based on data, the use of which requires mobile software capable of gathering, aggregating, and interpreting information in a way that can guide managerial decisions.

Mobile inspections, audits, and evaluations generate a vast amount of valuable statistics, and software can distill them down to illustrate progress in a digestible way. By analyzing the data, you can better understand whether things are improving or getting worse over time. If you don’t see improvement, you can use the data to identify problem areas or negative trends and implement intelligent, incremental changes to solve the issues present. Determining whether employees know what to do in any given situation, how well they perform day-to-day, and how quickly problems are fixed and solutions internalized can only be accurately evaluated with the right approach to data collection and analysis.

Using Analysis to Implement Change

In Japan, the concept of continuous improvement is known as Kaizen. A Japanese business philosophy known as the Kaizen Method seeks to involve all employees in the gradual and continual improvement of various facets of a company. Its methodology focuses on engaging employees and using teamwork to create an efficient and enjoyable work environment. The philosophy sees continuous improvement as a gradual and methodical process based on careful analysis and incremental systemic change.

Applying mobile technology is the most efficient way to achieve this kind of steady improvement. Data collection software can improve how performance is evaluated and stimulated, allowing you to integrate and compare training techniques with performance, internal audits, and client feedback. By collecting and analyzing internal evaluations, inspections, and walkthroughs, leadership can identify trends and opportunities to improve training and operational policies.

Mobile software can also build corrective and preventative actions (CAPA) into your solution, allowing you to quickly identify performance gaps and make adjustments. By using technology to constantly collect and analyze information related to how your employees perform their jobs, you can make data-based decisions to improve procedures and take advantage of teachable moments. Collecting, integrating, analyzing, and applying data with mobile technology allows you to get the most complete representation of the strengths and weaknesses of your workforce.

By leveraging data analytics, you can identify and correct negative trends, optimize training, and empower employees to buy into the continuous improvement methodology.