Catch Out-of-Stocks Before They Cost You with Product Presence

Let’s be honest: out-of-stocks are one of those problems that’s easy to ignore until it’s expensive. A product goes missing from a shelf, nobody notices for a few weeks, and by the time it shows up in the sales numbers, you’re left reverse-engineering what happened. Was it a distribution issue? A reset gone wrong? A store that just… forgot to restock?

Product Presence takes the guesswork out of that. It’s a new extension for GoSpotCheck by FORM that automatically checks whether the products you expect to see on a shelf are actually there — using the photos your team is already capturing. No new steps, no manual audits, no waiting around.

Here’s what it does

• Tells you expected vs. actual, automatically. Upload the products you expect at a location (by UPC, External ID, or Brand Bank GUID), and Product Presence checks that list against what Image Recognition finds on shelf.
• Gives you a presence rate you can actually use. See what percentage of expected products showed up — by location, or drilled down to a single mission response.
• Shows you both sides. What’s on shelf (with brand, name, UPC, facing counts) and what’s missing — side by side, no digging required.
• Lets you slice it your way. Group by brand, brand family, or classification to spot patterns, not just one-off gaps.

How it works

1. Set it up. In Reporting > Insights, pick your place groups and photo types, upload your expected product list, and set a start date (runs up to 6 months).
2. Keep doing what you’re doing. Field teams don’t change a thing — Image Recognition runs against the photos they’re already submitting.
3. Let it compare. Once live, every mission response gets automatically checked against your expected list.
4. See it clearly. Presence rates show up at both the location and mission-response level, with full detail on what’s there and what’s not.

See It in Action

Want to walk through setup yourself before diving in? Take the interactive product tour and see exactly how a Product Presence configuration comes together, step by step.

Why it’s worth turning on

• Your trade spend actually gets checked. Stop finding out a display or SKU never made it to shelf after the campaign’s already over.
• Small gaps don’t turn into big ones. A missing product today is one lost sale. Missing for a month is a pattern — and patterns are expensive.
• It scales without more work. No extra audits, no added steps for field teams. Coverage grows right along with what you’re already capturing.
• You get proof, not a hunch. Swap “we think it’s on shelf” for an actual number you can point to.

Product Presence is available now as an extension for all GoSpotCheck customers.