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Operations Service Coordinator

Budapest · Full-time · Experienced

About The Position

Join us as an Operations Service Coordinator in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands.

About FORM

FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.

Requirements

Responsibilities

Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
Advocate customer needs and issues cross-departmentally
Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
Ensure comprehensive end user support on own projects
Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed

Minimum Qualifications 

Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
Advanced Excel knowledge
Adequate analytical and problem solving skills
Customer oriented mindset and can-do attitude
Great communication and presentation skills
Fluent English & Hungarian

Preferred Qualifications 

Hebrew/Russian/French/German/Spanish knowledge is an advantage

What We Offer:

Working on state-of-the-art technology with an international team
Wide range of benefits: healthcare, home office allowance
Remote working model
Career path internally
Learning & development opportunities

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benefits

Work Perks

Full Medical Coverage

Choose from a full suite of medical, vision, and dental plans for you and your dependents. Life and disability insurance is also available.

Generous Flex Time

Forget sick and PTO days. We believe rest powers productivity, so we offer as much vacation time as you need.

Competitive Salary

We believe in attracting and keeping top talent, which is why we’re proud to offer salaries that match or exceed market rates.

Parental Leave

We're proud to offer paid parental leave for all new parents.

401(k) Plans

Choose from a variety of managed and unmanaged funds and contribute a portion of your salary to FORM's 401(k) plan.

Remote Work Eligible

We have offices around the world. Team members in countries where we operate enjoy a flexible remote work policy.

Top Place to Work

We're lucky to have been named a top place to work by several publications. We're biased about how great it is to work here—but they're not.