Want to learn more about Form.com?

Request a demo today, and we'll connect as soon as possible.

Request Your Demo

Want to learn more about Form.com?

Request a demo today, and we'll connect as soon as possible.

Request Your Demo

Want to learn more about Form.com?

Request a demo today, and we'll connect as soon as possible.

Request Your Demo

Want to learn more about Form.com?

Request a demo today, and we'll connect as soon as possible.

Request Your Demo

Want to learn more about Form.com?

Request a demo today, and we'll connect as soon as possible.

Request Your Demo

Technical Support QA (UA)

Requirements:

  • Experience as a Technical Support Analyst, Software Support Engineer or similar role;
  • Experience with incident tracking systems (JIRA);
  • Experience with Web applications;
  • Experience in log analysis and associated root cause investigation;
  • Good knowledge of SQL;
  • Experience in: UNIX, Windows;
  • Familiarity with XML, JSON standards;
  • Understanding of networking concepts such as HTTP, Email, DNS, SSL;
  • Experience with scripting, programming will be a plus;
  • Experience with CI/CD (TeamCity) will be a plus;
  • English – intermediate.

Qualification and responsibilities:

  • Very technically capable, understands different tools, fast learner;
  • Great communication skills, reaches out when process stuck, works with other teams to ensure success of the overall process;
  • Highly motivated and takes ownership of process;
  • Self-organized - can work without too much support;
  • Team player;
  • Very detail oriented, likes puzzles and identifying root causes.

Responsibilities:

  • Issues investigation and root cause analysis;
  • Participating in hotfix delivery process;
  • Collaborating closely with Product management, DEV, QA and operations team.

About us:

We are the global leader in data collection and business process optimization software — Form.com. Whether it’s streamlining data capture, automating form-driven operations, or dramatically improving data analysis, we deliver unique cloud-based solutions configured to the specific enterprise needs. Since beginning operations in 2002, we became the premier solutions provider and a strategic technology partner for many of the world’s largest enterprises.